The Office of the National Coordinator for Health Information Technology Patient Engagement Playbook

References

Introduction

1Gruessner, V. (n.d.) Three Vendors are Driving Patient Engagement and Portal Use. EHR Intelligence. Retrieved from

2Black Book Research (2018, April 20). Hospital Technology is the New Determiner of Patient Satisfaction, 2018 Black Book EHR User Survey Results. PR Newswire. Retrieved from

3Patel V & Johnson C. (February 2018). Consumers' use of online medical records and devices for health needs. ONC Data Brief, no.40. Office of the National Coordinator for Health Information Technology: Washington DC. Retrieved from http://customessaywriters.info/sites/default/files/page/2018-03/HINTS-2017-Consumer-Data-Brief-3.21.18 [PDF - 1.7 MB]

4 The long awaited end of meaningful use. Definitive Healthcare. (2016, January 19). Retrieved from

5 EHR Incentives & Certification: Meaningful use definition & objectives. (2015, February 6). Retrieved from http://customessaywriters.info/providers-professionals/meaningful-use-definition-objectives

6 Emont, S. (2011, May). Measuring the impact of patient portals: what the literature tells us. Retrieved from

7 Patient access to online health action plans enhances rate of preventive care. (2016, February 9). Retrieved from ;

8 Emont, S. (2011, May). Measuring the impact of patient portals: what the literature tells us. Retrieved from

Chapter 1

9 Goel, M.S.; Brown, T.L.; Williams, A.; Cooper, A.J.; Baker, D.W. (2011). Patient-reported barriers to enrolling in a patient portal. Journal of the American Medical Informatics Association, 18(1), i8-i12. doi: 10.1136. Retrieved from

10 Clain, D. (2015, July 30). athenaResearch Study: the current state of patient portal adoption. Retrieved from

11 Siddhanti, R. Mana Health. (Personal communication, 2016, February 11).

12 ManaPortal signup process and screenshots: Siddhanti, R. Mana Health. (Personal communication, 2016, February 19).

13 Friedman, R. (2015, August 3). How practices get patients to use their portals. Call-out box Retrieved from

14 Clain, D. (2015, July 30). athenaResearch Study: the current state of patient portal adoption. Retrieved from

15

16 Patel V & Johnson C. (February 2018). Consumers' use of online medical records and devices for health needs. ONC Data Brief, no.40. Office of the National Coordinator for Health Information Technology: Washington DC. Retrieved from http://customessaywriters.info/sites/default/files/page/2018-03/HINTS-2017-Consumer-Data-Brief-3.21.18 [PDF - 1.7 MB]

17 About Blue Button. Retrieved from http://customessaywriters.info/patients-families/blue-button/about-blue-button

18 Henry, J.; Barker, W.; Kachay, L. Electronic Capabilities for Patient Engagement among U.S. Non-Federal Acute Care Hospitals: 2013-2017. (No. 45, April 2019). Retrieved from: http://customessaywriters.info/sites/default/files/page/2019-04/AHApatientengagement [443 KB]

19 Henry, J.; Pylypchuk, Y.; Patel, V. . (No. 38, September 2016). Retrieved from

20 Patel, V.; Barker, W.; Siminerio, E. Trends in Consumer Access and Use of Electronic Health Information. (No. 30, October 2015). Retrieved from http://customessaywriters.info/sites/default/files/briefs/oncdatabrief30_accesstrends_ [PDF - 2.1 MB]

21 Charles, D.; Gabriel, M.; Henry, J. Electronic Capabilities for Patient Engagement among U.S. Non-Federal Acute Care Hospitals: 2012–2014 (No. 29, October 2015). Retrieved from http://customessaywriters.info/sites/default/files/briefs/oncdatabrief29_patientengagement [PDF - 1.9 MB]

22 Strategies for improving patient engagement through health IT. Retrieved from http://customessaywriters.info/sites/default/files/final_vdt_sect_508_tested [PDF – 2.6MB]

Chapter 2

23 DelVecchio, A. (2014, December 16). Expansion of online appointment scheduling could lead to cost savings. Retrieved from http://customessaywriters.info/sites/default/files/page/2019-04/AHApatientengagement.

24 Henry J, Barker W, & Kachay L. (April 2019). Electronic capabilities for patient engagement among U.S. non-federal cute care hospitals: 2013-2017. ONC Data Brief, no.45. Office of the National Coordinator for Health Information Technology: Washington DC. Retrieved from

25 Patient Engagement: Digital self-scheduling set to explode. Retrieved from

26 Patel V & Johnson C. (February 2018). Consumers' use of online medical records and devices for health needs. ONC Data Brief, no.40. Office of the National Coordinator for Health Information Technology: Washington DC. Retrieved from http://customessaywriters.info/sites/default/files/page/2018-03/HINTS-2017-Consumer-Data-Brief-3.21.18 [PDF - 1.7 MB]

27 Kaiser Permanente 2014 Annual Report. Retrieved from

28 Timely access to scheduled appointments. Journal of the American Medical Informatics Association, 5(1), 104-111. Retrieved from

29 Timely access to scheduled appointments. Journal of the American Medical Informatics Association, 5(1), 104-111. Retrieved from

30 Henry J, Barker W, & Kachay L. (April 2019). Electronic capabilities for patient engagement among U.S. non-federal cute care hospitals: 2013-2017. ONC Data Brief, no.45. Office of the National Coordinator for Health Information Technology: Washington DC. Retrieved from

31 Use Secure Electronic Messaging. Retrieved from http://customessaywriters.info/providers-professionals/achieve-meaningful-use/core-measures-2/use-secure-electronic-messaging

32 Kane, B., Sands, D.Z. (1998, January 1). Guidelines for the clinical use of electronic mail with patients. Retrieved from

33 Kane, B., Sands, D.Z. (1998, January 1). Guidelines for the clinical use of electronic mail with patients. Retrieved from

34 Fact Sheet: Using Secure Electronic Messaging to Support Patient and Family Engagement. Retrieved from http://customessaywriters.info/providers-professionals/implementation-resources/fact-sheet-using-secure-electronic-messaging

35 Meaningful Use Case Studies: Patient portal increases communication between patients and providers. (2011, Spring). Retrieved from http://customessaywriters.info/providers-professionals/blackstone-valley-community-health-care-case-study

36 Kane, B., Sands, D.Z. (1998, January 1). Guidelines for the clinical use of electronic mail with patients. Retrieved from

37 Kane, B., Sands, D.Z. (1998, January 1). Guidelines for the clinical use of electronic mail with patients. Retrieved from

38 Fact Sheet: Using Secure Electronic Messaging to Support Patient and Family Engagement. Retrieved from http://customessaywriters.info/providers-professionals/implementation-resources/fact-sheet-using-secure-electronic-messaging

39 Silvestre, A.-L.; Sue, V.M.; Allen, J.Y. (2009, March/April). If you build it, will they come? The Kaiser Permanente model of online health care. Health Affairs, 28(2), 334-344. doi 10.1377/hithaff.28.2.334. Retrieved from

40 Emont, S. (2011, May). Measuring the impact of patient portals: what the literature tells us. Retrieved from

41 Meaningful Use Case Studies: Patient portal benefits patient care and provider workflow. (2011, Winter). Retrieved from http://customessaywriters.info/case-study/patient-portal-benefits-patient-care-and-provider-workflow

42 Kessels, R.P.C. (2003, May). Patients’ memory for medical information. Journal of the Royal Society of Medicine, 96(5), 219-222. Retrieved from

43 OpenNotes: Inviting patients to read their doctors’ visit notes. Retrieved from

44 OpenNotes: Inviting patients to read their doctors’ visit notes. Retrieved from

45 Siminerio, E.; Daniel, J.G. (2014, June 24). Patients play a vital role in improving the quality of information in their medical records. Retrieved from http://customessaywriters.info/buzz-blog/consumer/blue-button-helps-patients-improve-care-quality/

46 Delbanco, T.; Walker, J.; Bell, S.K.; Darer, J.D.; Elmore, J.G.; Farag, N.; Feldman, H.J.; Mejilla, R.; Ngo, L.; Ralston, J.D.; Ross, S.E.; Trivedi, N.; Vodicka, E.; Leveille, S.G. (2012, October 2). Annals of Internal Medicine, 157(7), 461-470. Retrieved from

47 What is OpenNotes? Retrieved from

48 Unitan, R. and Seidel, M. Sharing Visit Notes Online: Kaiser Permanente Northwest’s Big Bang Implementation of OpenNotes. (PowerPoint presentation, 2015, September 2). Retrieved from Kaiser Permanente Northwest.

49 Unitan, R. and Seidel, M. Sharing Visit Notes Online: Kaiser Permanente Northwest’s Big Bang Implementation of OpenNotes. (PowerPoint presentation, 2015, September 2). Retrieved from Kaiser Permanente Northwest.

50 Alpert J.M., Krist A.H., Aycock R.A., Kreps G.L. (2016, May 17). Applying Multiple Methods to Comprehensively Evaluate a Patient Portal’s Effectiveness to Convey Information to Patients. Retrieved from

Chapter 3

51 Patel V & Johnson C. (February 2018). Consumers' use of online medical records and devices for health needs. ONC Data Brief, no.40. Office of the National Coordinator for Health Information Technology: Washington DC. Retrieved from http://customessaywriters.info/sites/default/files/page/2018-03/HINTS-2017-Consumer-Data-Brief-3.21.18 [PDF - 1.7 MB]

52 Wolff J.L., Darer J.D., Larsen K.L. Family Caregivers and Consumer Health Information Technology. J Gen Intern Med. 2016 Jan;31(1):117-21. doi:

53 Bourgeois, F.C.; Taylor, P.L.; Emans, J.; Nigrin, D.J.; Mandl, K.D. (2008, December). Whose personal control? Creating private, personally controlled health records for pediatric and adolescent patients. Journal of the American Medical Informatics Association, 15(6), 737–743. doi 10:1197/jamia.M2865. Retrieved from

54 Bourgeois, F.C.; Nigrin, D.J.; Harper, M.B. (2015, May). Pediatrics perspectives. Preserving patient privacy and confidentiality in the era of personal health records. Journal of Adolescent Health, 135(5), e1125-e1127. Retrieved from

55 Jasik, C. (2005, February). UCSF goes live with teen patient portal. Retrieved from

56 Retrieved from

Chapter 4

57 Henry J, Barker W, & Kachay L. (April 2019). Electronic capabilities for patient engagement among U.S. non-federal cute care hospitals: 2013-2017. ONC Data Brief, no.45. Office of the National Coordinator for Health Information Technology: Washington DC. Retrieved from

58Patel V & Johnson C. (February 2018). Consumers' use of online medical records and devices for health needs. ONC Data Brief, no.40. Office of the National Coordinator for Health Information Technology: Washington DC. Retrieved from http://customessaywriters.info/sites/default/files/page/2018-03/HINTS-2017-Consumer-Data-Brief-3.21.18 [PDF - 1.7 MB]

59 HIM Body of Knowledge™. Retrieved from

60 45 Code of Federal Regulations 164.502(g). Cornell University Legal Information Institute. Uses and disclosures of protected health information: general rules. Retrieved from

61 Wolff J.L., Darer J.D., Larsen K.L. Family Caregivers and Consumer Health Information Technology. J Gen Intern Med. 2016 Jan;31(1):117-21. doi:

62 45 Code of Federal Regulations 164.510(b). Cornell University Legal Information Institute. Uses and disclosures requiring an opportunity for the individual to agree or to object. Retrieved from

63 45 Code of Federal Regulations 164.510(b). Cornell University Legal Information Institute. Uses and disclosures requiring an opportunity for the individual to agree or to object. Retrieved from

64 Wolff J.L., Kim V.S., Mintz S., Stametz R., Griffin J.M. An environmental scan of shared access to patient portals. J Am Med Inform Assoc. 2017 Aug 25. doi:

65 Wolff J.L., Darer J.D., Larsen K.L. Family Caregivers and Consumer Health Information Technology. J Gen Intern Med. 2016 Jan;31(1):117-21. doi:

66 Wolff J.L., Kim V.S., Mintz S., Stametz R., Griffin J.M. An environmental scan of shared access to patient portals. J Am Med Inform Assoc. 2017 Aug 25. doi:

67 Retrieved from

68 Retrieved from

Chapter 5

69 Patel V & Johnson C. (February 2018). Consumers' use of online medical records and devices for health needs. ONC Data Brief, no.40. Office of the National Coordinator for Health Information Technology: Washington DC. Retrieved from http://customessaywriters.info/sites/default/files/page/2018-03/HINTS-2017-Consumer-Data-Brief-3.21.18 [PDF - 1.7 MB]

70 Patel V & Johnson C. (February 2018). Consumers' use of online medical records and devices for health needs. ONC Data Brief, no.40. Office of the National Coordinator for Health Information Technology: Washington DC. Retrieved from http://customessaywriters.info/sites/default/files/page/2018-03/HINTS-2017-Consumer-Data-Brief-3.21.18 [PDF - 1.7 MB]

71 Patient-Generated Health Data. (2015, September 30). Retrieved from http://customessaywriters.info/policy-researchers-implementers/patient-generated-health-data

72 National Learning Consortium. (2014, March). Patient-Generated Health Data Fact Sheet. Retrieved from http://customessaywriters.info/sites/default/files/patient_generated_data_factsheet [PDF – 1.6MB]

73 Centers for Medicare & Medicaid Services. (2016, April). Readmissions Reduction Program. Retrieved from

74 The Digital Consumer: How Patient Generated Health Data and customessaywriters.info Can Help Improve Care. Retrieved from http://customessaywriters.info/buzz-blog/consumer/digital-consumer-patient-generated-health-data-improve-care/

75 National Learning Consortium. (2014, March). Patient-Generated Health Data Fact Sheet. Retrieved from http://customessaywriters.info/sites/default/files/patient_generated_data_factsheet [PDF – 1.6MB]

76 Lavallee, D.; Chenok, K.; Love, R.; Petersen, C.; Holve, E.; Segal, C.; and Franklin, P. (2016). Incorporating Patient-Reported Outcomes Into Health Care to Engage Patients and Enhance Care. Health Affairs, 35(4), doi: 10.1377/hlthaff.2015.1362. Retrieved from

77 National Learning Consortium. (2014, March). Patient-Generated Health Data Fact Sheet. Retrieved from http://customessaywriters.info/sites/default/files/patient_generated_data_factsheet [PDF – 1.6MB]

78 Ochsner Health System first epic client to fully integrate with Apple HealthKit Call-out box: Retrieved from

79 Develop health and fitness apps that work together. Retrieved from

80 Nield, D. (2016, April 27). 25 essential fitness apps that work with Apple Health: updated Apple Health compatible apps and devices for complete health tracking. Retrieved from

81 Ochsner Health System first epic client to fully integrate with Apple HealthKit Call-out box: Retrieved from

82 Ochsner Health system first in nation to manage chronic diseases with Apple Watch. (2014). Retrieved from

83 Ochsner Health System continues to transform healthcare with “Optimal Hospital”: innovative program uses Apple Watch, iPad and iPhone to introduce a new model for care as a way to manage efficiencies in hospital care. (2016, February 24). Retrieved from

84 Access to MyCarolinas is easy. (2016) Retrieved from

85 Carolinas HealthCare System. Retrieved from http://customessaywriters.info/sites/default/files/carolinas_healthcare_commitment [PDF – 153KB]

86 Broderick, A. (2013, January). Case Studies in Telehealth Adoption. Partners HealthCare: connecting heart failure patients to providers through remote monitoring. Commonwealth Fund Publication 1656, 3. Retrieved from

87 Remote monitoring program for heart failure patients significantly lowers hospital admissions: less intensive remote monitoring follow-up may improve long-term outcomes. (2015, May 13). Retrieved from

88 Agboola, S.; Jethwani, K.; Khateeb, K.; Moore, S.; Kvedar, J. (2015). Heart failure remote monitoring: Evidence from the retrospective evaluation of a real-world remote monitoring program. Journal of Medical Internet Research, 17(4), e101. doi:10.2196/jmir.4417. Retrieved from

89 Broderick, A. (2013, January). Case Studies in Telehealth Adoption. Partners HealthCare: connecting heart failure patients to providers through remote monitoring. Commonwealth Fund Publication 1656, 3. Retrieved from

90 Agboola, S.; Jethwani, K.; Khateeb, K.; Moore, S.; Kvedar, J. (2015). Heart failure remote monitoring: Evidence from the retrospective evaluation of a real-world remote monitoring program. Journal of Medical Internet Research, 17(4), e101. doi:10.2196/jmir.4417. Retrieved from

91 Remote monitoring program for heart failure patients significantly lowers hospital admissions: less intensive remote monitoring follow-up may improve long-term outcomes. (2015, May 13). Retrieved from

92 Broderick, A. (2013, January). Case Studies in Telehealth Adoption. Partners HealthCare: connecting heart failure patients to providers through remote monitoring. Commonwealth Fund Publication 1656, 3. Retrieved from

93 Broderick, A. (2013, January). Case Studies in Telehealth Adoption. Partners HealthCare: connecting heart failure patients to providers through remote monitoring. Commonwealth Fund Publication 1656, 3. Retrieved from

94 Broderick, A. (2013, January). Case Studies in Telehealth Adoption. Partners HealthCare: connecting heart failure patients to providers through remote monitoring. Commonwealth Fund Publication 1656, 3. Retrieved from

95 Orlando, L.A.; Hauser, E.R.; Christianson, C.; Powell, K.P.; Buchanan, A.H.; Chesnut, B.; Agbaje, A.B.; Henrich, V.C.; Ginsburg, G. (2011, October 11). Protocol for implementation of family health history collection and decision support into primary care using a computerized family health history system. BMC Health Services Research 11, 264. doi: 10.1186/1472-6963-11-264. Retrieved from

96 Orlando, L.A.; Hauser, E.R.; Christianson, C.; Powell, K.P.; Buchanan, A.H.; Chesnut, B.; Agbaje, A.B.; Henrich, V.C.; Ginsburg, G. (2011, October 11). Protocol for implementation of family health history collection and decision support into primary care using a computerized family health history system. BMC Health Services Research 11, 264. doi: 10.1186/1472-6963-11-264. Retrieved from

97 Orlando, L.A.; Hauser, E.R.; Christianson, C.; Powell, K.P.; Buchanan, A.H.; Chesnut, B.; Agbaje, A.B.; Henrich, V.C.; Ginsburg, G. (2011, October 11). Protocol for implementation of family health history collection and decision support into primary care using a computerized family health history system. BMC Health Services Research 11, 264. doi: 10.1186/1472-6963-11-264. Retrieved from

98 Wu, R.R.; Himmel, T.L.; Buchanan, A.H.; Powell, K.P.; Hauser, E.R.; Ginsburg, G.S.; Henrich, V.C.; Orlando, L.A. (2014, February 13). Quality of family history collection with use of a patient facing family history assessment tool. doi: 10.1186/1471-2296-15-31. Retrieved from

99 Orlando, L.A.; Hauser, E.R.; Christianson, C.; Powell, K.P.; Buchanan, A.H.; Chesnut, B.; Agbaje, A.B.; Henrich, V.C.; Ginsburg, G. (2011, October 11). Protocol for implementation of family health history collection and decision support into primary care using a computerized family health history system. BMC Health Services Research 11, 264. doi: 10.1186/1472-6963-11-264. Retrieved from

100 Fast Healthcare Interoperability Resources overview. Retrieved from

101 Time to focus on your family tree. (2015, December 15). Call-out box: Retrieved from

Chapter 6

102 Pew Research Center (February 2018). Mobile Fact Sheet. Retrieved from

103 Comstock, Jonah (2013, October 24). Digitas Health: Patients whose doctors use apps use more apps themselves. MobiHealthNews. Retrieved from

104 Groshek, M. R., Oldenburg, J., Sarasohn-Kahn, J., & Sitler, B. (2015, February 20). mHealth App Essentials: Patient Engagement, Considerations, and Implementation. Retrieved from

105 Byambasuren, O., Sanders, S., Beller, E., & Glasziou, P., (2018, May 9). Prescribable mHealth apps identified from an overview of systematic reviews. npj Digital Medicine. Retrieved from

106 Boudreaux, E. D., Waring, M. E., Hayes, R. B., Sadasivan, R. S., Mullen, S., & Pagoto, S. (2014, September 24). Evaluating and selecting mobile health apps: strategies for healthcare providers and healthcare organizations. Translational Behavioral Medicine. Retrieved from

107 Bell, S.K., Mejilla, R., Anselmo, M., et al. When doctors share visit notes with patients: a study of patient and doctor perceptions of documentation errors, safety opportunities and the patient–doctor relationship. BMJ Qual Saf 2017;26:262-270. Retrieved from:

108 Asan, O., Tyszka, J., Crotty, B. (2018, 1 July). The electronic health record as a patient engagement tool: mirroring clinicians’ screen to create a shared mental model. JAMIA Open, Volume 1, Issue 1, Pages 42–48. Retrieved from:

109 Asan, O., Tyszka, J., Crotty, B. (2018, 1 July). The electronic health record as a patient engagement tool: mirroring clinicians’ screen to create a shared mental model. JAMIA Open, Volume 1, Issue 1, Pages 42–48. Retrieved from:

110 The Office of the National Coordinator for Health Information Technology. (2017, September 28). Telemedicine and telehealth. Retrieved from: http://customessaywriters.info/topic/health-it-initiatives/telemedicine-and-telehealth

111 Abrams, K., Burrill, S., & Elsner, N. (2018, July 18). What can health systems do to encourage physicans to embrace virtual care? Deloitte Insights. Retrieved from:

112 Abrams, K., Burrill, S., & Elsner, N. (2018, July 18). What can health systems do to encourage physicans to embrace virtual care? Deloitte Insights. Retrieved from:

113 Findlay, S. (2018, May 6). Virtual doctor visits are getting more popular, but questions remain about who pays. Washington Post. Retrieved from:

114 Findlay, S. (2018, May 6). Virtual doctor visits are getting more popular, but questions remain about who pays. Washington Post. Retrieved from:

115 Major, J. (2016, November 17). Using Telemediquette to Make Your Telemedicine Encounters Effective. The Arizona Telemedicine Program Blog. Retrieved from:

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